FAQ

I accept returns, exchanges and cancellations Contact me within: 14 days of delivery Send items back within: 21 days of delivery Request a cancellation within: 6 hours of purchase

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you have problems with your order? Contact us on our email or directly in chat, we will reply as soon as possible.

Don't blow the candle! Put it out only by smothering the flame. This way you will avoid splashing the wax and causing the wick to open or break.

Never place your lighted candle near potentially flammable objects such as curtains, rugs, tablecloths, paper. Read also “A candle for every room” and find out where to light your candle.

Do not light the candle in the vicinity of drafts and you will avoid making it burn irregularly or in dangerous accidents such as flare-ups and falling objects on fire.

By removing 5 mm of wick from your candle at the end of each burn you will be able to prevent the deposit of soot on the jar.

Keep lighted candles out of the reach of children and / or animals, who could naively approach the flame and burn or drop the candle itself on flammable surfaces.

Do not use water or other liquids to extinguish the candle. The wax could splash damaging the surface on which the candle burned or even the different temperature of the liquid used could cause a thermal shock and therefore the candle holder could break. Put out the candle by smothering the flame.

The candle must burn in an upright position, thus preventing the hot wax from escaping from the jar.

The candle should be lit away from heat sources, because high temperatures could compromise the burning, making it irregular and therefore possibly dangerous.

In order to prevent the flame from becoming too high and the wick from opening or sliding only towards one side of the jar, it is advisable not to let the candle burn for more than three hours at a time.